Hardware and Software Requirements

Hardware Requirements

There are no special hardware requirements for members to access our website

Software Requirements

Any electronic device with latest version of browsers (IE 11 or greater, Chrome, Firefox or Safari).

Browser Configuration

Your browser must be configured as follows:

  • Strongly Recommended—add My Health Toolkit® to your trusted sites.
  • JavaScript must be enabled
  • Cookies must be enabled.
  • Pop-up windows must be enabled.

For viewing the below features using Internet Explorer, it is required to have latest version of Adobe reader installed.

  • Authorization Status
  • IRS documents
  • Summary of Benefits
  • Explanation of Benefits (EOB’s)
  • Benefit Booklets

For more details about the support of Adobe reader to read PDF documents, please refer to https://helpx.adobe.com/acrobat/using/display-pdf-in-browser.html.

Mobile App Requirements

Our mobile app currently supports Android 4.4 (KitKat) and above, and iOS 10.3 and above.